Newsroom

Today's customers view convenience and efficiency as staples of the shopping experience, especially since the pandemic changed many of our shopping behaviors. To meet new customer demands and bridge the gap between the brick-and-mortar and eCommerce experience, retailers are implementing omnichannel solutions like buy online, pick up in-store (BOPIS) and self-checkout payment systems. Brad Fick, president of Direct Source, spoke with Retail Merchandiser Magazine to share three considerations when deploying self-service solutions in retail environments.

Businesses are looking back at how far we’ve come with contactless payment solutions. Crediting the pandemic as a driving force behind self-service solutions and pushing the agenda for digital transformation – something that was slow to adopt in the US market pre-pandemic. Brad Fick, president of Direct Source, spoke with RIS News to discuss how contactless payment solutions are optimizing the customer experience and helping organizations stay agile, competitive and meet customer demands.

Brad Fick, president of Direct Source, spoke with Forbes to discuss the importance of adapting to the needs of your customers through the adoption of digital technologies. From in-store lockers that allow shoppers to order online and pick up in the store with no human contact to expanding self-checkout, online ordering and curbside pickup options, retailers are adapting the new shopping experience to drive customer loyalty.

Today’s options for contactless retail — from eCommerce to curbside to payment — are expanding, and consumers are quickly gaining comfort with our new world of limited human interaction.

Automated traffic counting and occupancy monitoring solutions are the ideal way to manage the volume of consumers within a business, without burdening staff to manage entries and exits.