Field Resources. National Coverage. Various Skill Sets. Field Management. Tech Instructions. Process and Procedures. Pilots. Proof of Concepts. Creative Solutions.
Our expert field techs complete projects on time and on budget
We work across the United States, Canada, and Mexico to create custom deployment schedules that ensure stores are up and running quickly, with no unscheduled down time. With our field services team, you don’t need to have staff on-site for technology changes or equipment maintenance – we do it all for you and provide detailed field reports on a store-by-store basis. Our North American technician base directly managers each service with precise instruction, professional documentation, and project-specific technical support, all designed with your goals in mind.
Leverage Our Experience
- On-site Technicians
- Tech Instructions and Guidelines
- Training and Certificates
- National Coverage
- In-house Help Desk
- Real Time Store Status Reports
- Site Surveys
- Deliverable Repository
- Hardware Tracking
All new equipment was validated on-site by field technicians, ensuring that the new systems were in full working order from Day 1. Technicians also handled disposal of all old equipment from the stores, providing certificates of destruction to safeguard business and customer data, and for future audits.
However, the wireless service provided wanted to speed up the deployment so that the stores slated for 2022 would be completed that year. Direct Source accommodated the request and helped the wireless service provider successfully roll out a new security management system in almost 3,000 stores.