Services

End-to-end support, expert
project advice, excellent results

When you work with Direct Source, we do it all, on time and on budget. From consultation to creation, design to deployment, testing to training. Our consultative vendor-neutral approach and custom software development expertise allows us to evaluate your environment and develop a solution that is designed to improve your retail operations and your customers’ experience.

Advanced Exchange

  • Repair Management
    • OEM
    • Third Party or Manufacturer
    • Warranty and Out-of-Warranty
  • Asset Management  
  • Warehousing  
  • Staging and Configuration

Procurement

We understand the hardware landscape and the details of hundereds of offereings across POS, mobile, scanning, network technology, peripherals and much more. We can guide you through our past experiences, industry standards, what combinations of technologies and tools will meet your retail and branding requirements and which ones to avoid. We design the right solution and aquire everything you need.  
  • Procurement and PO management of all required hardware
  • Pretested and integrated
  • Commitment to on-time delivery
  • Inventory management (min/max levels) for repairs and replacements

Hardware-as-a-Service (HaaS)

In the ever-changing mobile landscape, staying ahead of technology can mean upgrading devices every six to nine months. Why invest in hardware that you could lease instead? Hardware-as-a-Service (HaaS) gives you access to the newest devices that are yours for as long as you need them. When you want to upgrade, we retrieve the devices and work with you on upgrades to the next generation of technology. Keeps you on the leading edge, without the bleeding edge. 

•    Technology obsolescence concerns are put aside – refresh technology cycles
•    Simple monthly charge for the use of technology
•    Makes cost justification easier, with faster chain-wide rollouts
•    Conserve company capital
•    Comprehensive turnkey solutions across hardware and software
 

Integration and Staging

Got a nationwide rollout with a tight budget and short timeline? No problem. With 50,000 square feet of secure, fully-configurable integration space, our staging specialists can build your system, test it and ship ready-to-deploy duplicates to each location across the nation. This flexibility allows us to respond to projects of a variety of sizes and requirements easily and efficiently.
  • Full system integration
  • ESO debit key injection facility
  • PCI compliant
  • Software and image loading
  • Device configuration and personalization
  • OEM repair management
  • Inventory management
  • Quality assurance

Deployment Services

By your side until it's right. Our teams of unbiased technology experts are dedicated to each deployment project. We build in a formal management and oversight structure throughout the process to ensure projects are completed thoroughly, accurately, on time and on budget, every time. We stand by it.
  • Experts across U.S., Canada and Puerto Rico
  • Dedicated, focused and experienced project management
  • In-house recruiting and help desk
  • 2,500 technicians deployed yearly
  • Real-time and Web-enabled project tools without replacing personal interaction
  • Service methodology focused on planning, communication and high-quality delivery
  • Deliverables provided and stored for customers

Software Development

Direct Source is independently informed to recommend solutions that best fit your retail store, all while leveraging our relationships with manufacturers and partners. Because we look across technologies, we are experts at integrating software on both new projects and with existing systems.

Custom Mobile Application                 
  • Mobile device customization (iOS, Android, Windows)
  • PDTs and PDAs             
  • Application development and migration           
  • Source code returned to customer at end of project